Frequently Asked Questions

Get answers to all your plumbing questions from our industry-leading experts at Primo Plumbing, Inc!

Do you have a plumbing-related question? Our team at Primo Plumbing Inc is here to offer professional advice on the most frequently asked plumbing questions our customers here in the Timberwood Park area ask.

Can My Tanked Water Heater Leak Gas?

If you have a gas water heater, you should install a carbon monoxide detector and know the warning signs of a gas leak. A distinctive rotten-egg smell is the most noticeable sign, but you may also experience decreased water heater performance or fluctuating performance. With a smaller leak, you may just see a small increase in your gas bill. If you suspect a gas leak, turn off the dedicated shut-off valve on your gas line and call us immediately for emergency plumbing repair.

How to Keep My Water Heater From Freezing?

The easiest way to keep your water heater from freezing is to have protective solenoid valves that automatically release water from your unit during a power outage installed. You can also opt to insulate your water heater and the surrounding pipes.

How to Clean a Clogged Drain Without Chemicals?

Pouring a half cup of baking soda then a half cup of vinegar followed by boiling water might resolve minor clogs. However, that may only provide a temporary solution if it works at all. Store-bought drain cleaners can damage your pipes. Scheduling professional drain cleaning is the best way to clear clogs and prevent future problems.

When Do I Need to Consider a Drain Cleaning Versus Sewer Cleaning Service?

If you’re dealing with a slow draining kitchen sink, clogged toilet, or any other individual fixture, drain cleaning is the answer. However, constant clogging or slow drainage across multiple fixtures likely involves a problem with the main sewage line, which requires sewer cleaning.

Is It Normal for My Sump Pump to Smell Like Rotten Eggs?

Sump pumps should not emit any discernible smell. If you notice the scent of rotten eggs near your unit, it might mean that the sump pit is completely dry and is letting all the sewage odors back into your property. You can easily fix this problem by pouring a bit of water into the pit. If the unpleasant odors remain, there is likely a clog inside your sump drain that needs to be professionally cleared.

Why Does My Sump Pump Make Noise?

Sump pumps make a low humming noise when operational. If your unit sounds like a bouncing ball or a washing machine, the culprit is often a faulty check valve. Give our technicians a call as soon as possible to prevent further damage.

How Often Should You Get Your Drains or Sewer Lines Cleaned?

How often you should have your drains or sewer lines cleaned will depend on your property type, size, and usage levels. For the average household, sewage lines need cleaning every other year. You might want to have your drains cleaned more often if you own or run a commercial property with a higher sewage output.

If you have more questions or would like to schedule service in San Antonio, don’t hesitate to call us at (210) 494-1692. Our friendly customer service team at Primo Plumbing, Inc is always ready to serve and address your concerns!